HOW CAN WE HELP?

• Can I update my personal details in my account?
• How can I contact you?
• How do I create an account and access it?
• I am getting an error message trying to log into my account?
• Why doesn't Arosmic have a phone number?

• How do I return an order?
• Is it possible to exchange a fragrance?
• What are the steps to take if my shipment is lost, damaged or stolen?
• What is your return policy?

• What happens after I pre-order a perfume from Arosmic?
• When will I be billed for my purchase?
• Where is my order number?

• Are Arosmic fragrances long lasting?
• Are these real brand fragrances?
• Do Arosmic fragrances undergo animal testing?
• How long will an Arosmic fragrance bottle last?
• How should I store my perfume?
• I have a query related to perfumes, can we discuss it?
• Is a sample included with the purchase of a 50ml bottle?

See all articles in Perfumes →

• Can I cancel my order?
• Do you offer free shipping?
• I am experiencing issues with tracking my package?
• I am experiencing problems with my purchase?
• I need to change my shipping address?
• My order is marked as delivered but I have not received it?
• When will my order be shipped?

See all articles in Shipping →