• Can I cancel my order?

    If your order has not yet been fulfilled, you can cancel it approximately one hour after it is placed. However, you can only do so if you contact us during office hours (9 AM - 5 PM). If you have any issues with your order, please get in touch with us as soon as possible.
  • Do you offer free shipping?

    We offer FREE shipping worldwide on all orders over £35.
  • I am experiencing issues with tracking my package?

    In some situations, the carrier may take 1-2 business days to register your cargo status. If your tracking number is not updating or working, please get in touch with us, and we will look into it.
  • I am experiencing problems with my purchase?

    While we are not liable for lost, detained, or damaged packages, we still want you to have the most incredible experience possible with us. If you have any problems, please get in touch with us, and we will try our best to resolve any issues.
  • I need to change my shipping address?

    If you've just ordered and need help, please contact us ASAP. If your order is already fulfilled, our team can no longer make any adjustments. We recommend placing a new order so it can be sent to the correct address.
  • My order is marked as delivered but I have not received it?

    If your package was marked as delivered but you did not receive your order, please check with your neighbours, around your porch/safe place, or reception in case it was left in an odd spot. If 3 business days have passed since being marked delivered and you have not received your order, please r...
  • When will my order be shipped?

    Orders are processed depending on item availability. During high-volume periods, product availability may change while your order is processed. Most orders placed Monday through Friday will be processed and shipped within 1-2 working days. Orders placed on Friday or over the weekend will start pr...
  • Where do you ship to?

    We ship anywhere in the UK. Currently, we do not ship internationally. ROYAL MAIL STANDARD DELIVERY - £2.99 - Delivery takes up to 2-5 WORKING DAYS - FREE STANDARD DELIVERY available for orders above £35 - This is a non-signature service ROYAL MAIL NEXT-DAY DELIVERY - £4.99 - Delivery takes up ...